Learner Charter

1. Introduction

This Learner Charter sets out what you can expect from Rody O’Brien Legal Education as a student on one of our FE1 tuition or CPD courses, and what we in turn ask of you. It is a plain-language summary and should be read alongside our full Terms and Conditions.

2. What You Can Expect From Us

We are committed to:

• delivering tuition and course materials that are accurate, up to date, and relevant to your studies
• communicating clearly about course content, timetabling, and any changes
• responding to queries and support requests within a reasonable time
• treating you fairly and with respect, in line with our Equality and Diversity Statement
• making reasonable adjustments where needed, as set out in our Accessibility Statement
• protecting your personal data in accordance with our Privacy Policy
• handling any concern or complaint fairly and promptly, in line with our Code of Practice for Complaints

3. What We Ask of You

To get the most from your course, and to help us support you and other students, we ask that you:

• engage with course materials and any assessments in good faith
• treat our staff, tutors, and fellow students with courtesy and respect
• let us know as early as possible if you are experiencing difficulty with the course, or need an adjustment
• keep your contact and payment details up to date
• act honestly, including in any work you submit as your own
• respect the intellectual property in our course materials, which are provided for your personal study only and should not be shared or reproduced without permission

4. Related Policies

This Charter should be read alongside our Terms and Conditions, Privacy Policy, Accessibility Statement, Equality and Diversity Statement, and Code of Practice for Complaints.

5. Review

This Charter is reviewed periodically to ensure it reflects current practice.